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Return Policy

Here at SimplyUS we try our hardest to make your shopping experience the best possible. With that said, we understand that returning items that don't work for you might happen, so we want to make sure our return policy is easy to follow as possible!

When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.

  • Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
  • Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible). We do not offer refunds. No exceptions.
    • Store credit may then be used to purchase that same item in a different size or a completely different item.
    • Store Credit never expires.
  • Returns must be post marked within 7 (seven) days of the date you receive your shipment. No exceptions. Any returns postmarked after 7 (seven) days of the date you received will be rejected, and you will be required to pay a re-shipping fee to receive your merchandise back.
    • Due to high order volume and limited quantities we do not process exchanges
  • ALL clearance and accessories sales are FINAL and are non-returnable or refundable. We enforce this policy strictly and store credit will not be given for returned items marked as accessories, clearance or sale items.

Defective or Damaged Merchandise

Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.

  • Take pictures of the defective or damaged area and email the images to simplyuscontact@gmail.com including the tag in the image showing it is still attached.
  • Indicate "Defective" or "Damaged" in the subject line.
  • Include the first and last name on your account, order #, and product code/name of the item.

You will receive a response from our customer service support team within 48 hours with further instruction.

Return Process

  • Returns must be post marked within 7 (seven) days of the date you receive your shipment.
  • Returns must be received in original, unused condition with tags ATTACHED and a copy the Invoice. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.

      **If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the re-shipping fee.**

  • Store credit is issued within 7 business days of the return arriving at the warehouse. You are notified via email that store credit has been issued, along with instructions on how to redeem it.
  • Any items rejected for a return will require a re-shipping free. If we no not receive the re-shipping fee within 7 days we will NOT re-ship the item.

 

**Due to order volume & the high volume of sellouts we ARE NOT ABLE TO process exchanges**